Before returning any items, please contact us to request a Return Authorization Number (RMA).
Items sent back without authorization may not be refundable.
To return a purchase, your items must meet the following conditions :
- Be returned within 30 days of your delivery date
- Be in its original and unopened box
- Be returned with a receipt or proof of purchase
No return, refund or exchange on special orders & nutrients.
The buyer will receive a prepaid return shipping label.
Any non-defective returns are subject to a 15% restocking fee, which is taken from the final purchase price less any shipping or handling charges.
Indoor Growing Canada reserves the right to reject returns which do not comply with our return policy.
Upon successful inspection of returned items, a refund, less the restocking fees, will be issued back to your original payment method within 5 business days of receiving your return.
Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.